Privacy policy

This Privacy Policy together with the Fluffyx.net website usage rules https://Fluffyx.net/svetaines-nudojimosi-taisykles governs your use of the MB “Dot line” website.

This Privacy Policy does not apply to any third-party applications, services or websites, even if you use/access them through the means specified by Fluffyx.net. This Privacy Policy does not apply to information provided or collected by third parties. Where this Privacy Policy does not apply, before submitting your personal data, you should read the privacy policy and related terms posted on the relevant website or application that you use, or that applies to other services that you use.

This privacy policy contains information about how we collect, use, store and process your personal data, so please read this privacy policy carefully before using Fluffyx.net services. By registering or otherwise using the MB Dot line website or mobile application, you must confirm that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, we recommend that you do not use the Fluffyx.net website.

The controller of your personal data is MB “Dot line”, legal entity code 306101589, address Šlaito st. 16-2, Karkažiškės k., LT-18184 Švenčionių district, Lithuania, contact phone no. +370 62909632, email address: [email protected] (hereinafter referred to as Fluffyx.net or us).

 

  1. 1. FOR WHAT PURPOSES AND WHAT PERSONAL DATA DO WE COLLECT?

We collect and process only your personal data that are sufficient and necessary to achieve the purposes for which they are processed.

Depending on the Fluffyx.net services, functions and other interactions we provide you and you use, we may process the following personal data of yours:

Data category

Personal data is collected and processed

Where the data comes from

Your identification, profile and contact data

Identification data: Your name, surname;

Contact details: e-mail address, telephone number, residential address.

Other profile data that you provide to us by your choice: date of birth, gender, language choice, company name and data, if you interact with us on behalf of a company, other information that you provide to us about yourself.

Received from you when you submit an order and your data necessary for its execution to Fluffyx.net, create a personal Fluffyx.net account and submit your data there, contact us with a request, inquiry, complaint, etc.
     

Registration, login and account technical/administrative data

Registration and login details: e-mail email address and password, which we keep securely encrypted and cannot see, Facebook ID if you connect to your account through Facebook.

Technical/administrative data necessary for the operation and security of the account: user ID, account status (active, blocked, etc.), IP address, technical data of account logins and account actions.

Other information: indication that you have read Fluffyx.net Terms of Use and/or Privacy Policy, date and time of reading

Received from you when you register at Fluffyx.net and create your account

Created or recorded automatically (including with the help of cookies and similar technologies) when you register, connect or use your account (e.g. technical data).
     

Purchase data

Your order data: goods ordered, their quantity, prices, discounts granted, coupons used, date and time of order submission;

Billing information: payment method, date and time, payment details (including but not limited to bank account number);

Delivery information: delivery method and/or delivery address, basic data of the recipient, if you have specified a third party as the recipient;

Information about the status of the order and the progress of the execution: whether the order is ready, sent, delivered, information about returns of goods and money, etc.

Communication data: information about communication and communication with you on matters related to the order and its execution, your feedback and evaluations, the content of other communications.

Other information: indication that you have familiarized yourself with the Buy-Sell Rules and/or Privacy Policy, date and time of familiarization

If you make a purchase as a registered customer, the purchase data is linked to other data stored in your personal Account.

Received from you when you place an order on Fluffyx.net, make an order payment, contact us (or we contact you) with questions related to the order and its execution, when you apply for the return of goods, etc.

Generated in the course of order fulfillment or received from sellers whose goods you purchase and/or partners who help us fulfill orders (eg information that the order has been paid for, shipped, delivered, etc.).

They are collected with the help of cookies and similar technologies, when and to the extent that such information is necessary to conclude a sales contract, to accept and process the order (for example, with the help of cookies, it is recorded that you have familiarized yourself with the sales rules and/or the Privacy Policy).
     

Your consents, communication and/or service management choices

Consents and communication choices: Your consents to receive marketing and/or other communications, information about ordering and/or opting out of communications;

Service choices: information about Fluffyx.net services you use (e.g. content personalization service, city selection, etc.), ordering and/or canceling them.

Your cookie choices.

Received from you (and recorded by automatic means, including with the help of cookies and similar technologies), when you mark the relevant consents and/or choices, order relevant messages and/or services or refuse them.
     

Your browsing on the Fluffyx.net website

Browsing data: pages viewed, items viewed, date and time of viewing, duration of browsing, items added to shopping cart and/or wish list, date and time of upload, clicks on banners, other clicks and interest in content, information from where users come to the site , including (but not limited to) affiliate link statistics.

Technical data: IP address, session ID, browser used, device type, resolution.

They are collected with the help of cookies and similar technologies when you browse the Fluffyx.net website.

Generated from your browsing data (eg statistical browsing information).
     

Other data that is generated when you use the relevant Fluffyx.net services

Data that is generated when you use certain services or functions of Fluffyx.net: for example, when you save items in the “Wishlist”, you save the language selection of the website.

If you perform these actions as a registered customer, the data is linked to your other data as a registered customer.

Received from you (and recorded by automatic means, including with the help of cookies and similar technologies), when you use the relevant Fluffyx.net service or function.
     

Viewing data for newsletters and other messages

Information that the message was successfully delivered, information about the opening of the message and the date and time of opening, clicks on the links provided in the message, information about e-mail forwarding of the letter (without fixing the addressee), information about opting out of messages (the corresponding type).

Collected with the help of cookies and similar technologies, when you receive and view newsletters and other e-mails. messages.
     

Content you share on Fluffyx.net

Your Fluffyx.net website contains feedback, evaluations, product questions and other content that you publicly submit and/or share on Fluffyx.net.

Please note that you are the one making the content public, so you are solely responsible for the content you share.

Received from you when you post relevant content on Fluffyx.net.
     

Communication data with you

When you contact us for help, ask us questions, give us feedback, complaints, etc., we process records and copies of your communication with us, documents and data you provide, as well as data collected by us, when and to the extent necessary for your to examine the request and provide a response.

Received from you when you contact us with a request, feedback, complaint or other request.

Collected by us from the data we legally already have about you and/or obtained from third parties (e.g. vendors, state institutions, etc.), when and to the extent necessary to examine your request and provide an answer.
     
     
     

2. PURPOSES OF PROCESSING PERSONAL DATA

2.1. Purchase of goods and fulfillment of your orders.

We collect your personal data in order to accept, administer and fulfill your orders for goods, including (but not limited to) processing payments, delivering goods, accepting returns, issuing invoices, communicating with you about the order and its fulfillment, examining and resolving them and others

Categories of processed personal data

Legal basis

How long do we keep data?

Your identification and contact data ;

Your purchase details;

Communication data, when and to the extent that it relates to a specific order

For the purpose of conclusion and execution of the purchase-sale agreement concluded between you and Fluffyx.net

The specific order and the data and documents related to it are stored for 10 years after the execution of the order.

Your data, which you save in your personal Fluffyx.net account for the purpose of subsequent orders (e.g. name, surname, phone number, delivery addresses, payment card details), are stored as long as your account is valid or until you remove them from your account.
     

2.2. Fluffyx.net Provision of Services

We collect and process your personal data in order to provide you with services and functions in accordance with Fluffyx.net’s terms of use and/or your choices.

Registration, administration of your personal Fluffyx.net account and provision of account-related services

2.2.1 By registering and creating your personal Fluffyx.net account, you can shop much faster and more conveniently, see your purchase history, manage your data and choices, and also use Fluffyx.net services provided only to registered customers.

In order to ensure the proper functioning of your Fluffyx.net account, its security and to be able to provide account-related services, we process the following Your data:

Categories of processed personal data

Legal basis

How long we process data

Registration, login and account technical and administrative data;

Other data stored in and/or linked to your Fluffyx.net account:

– Identification, contact, profile and other data that you enter and save in your Account (delivery addresses, payment card data, etc.);

– Your purchase history and purchase data;

– Your consents, communication and/or service management choices.

Rules for using the Fluffyx.net website, i.e. the contract for using Fluffyx.net services concluded between you and Fluffyx.net

We store registration, login and other account data as long as your Fluffyx.net account is valid, that is, until you cancel it.

After you delete your account, your identification, contact and other data are irreversibly destroyed or depersonalized so that you cannot be identified. The purchase data is disconnected from your account and stored for a set period of time (ie 10 years).
     

2.2.2. Content personalization and recommendations

To make browsing and shopping even more convenient and faster for you, and the presented content meets your needs, we recommend products, services, functions and present content that may be relevant to you on the Fluffyx.net website and/or mobile application.

In order to get to know you as well as possible and provide you with truly relevant content, we process your data below.

Categories of processed personal data

Legal basis

How long we process data

Data of registered customers:

– Identification and profile data and user ID are provided in your Fluffyx.net account;

– Your purchase data;

– Your browsing data on the Fluffyx.net website and/or mobile application;

– Other data that is generated when you use the relevant Fluffyx.net services;

– Your consents, communication and/or service management choices.

Rules for using the Fluffyx.net website, i.e. the contract for using Fluffyx.net services concluded between you and Fluffyx.net

As long as you are a registered customer and/or using the content personalization and recommendation service.

If content personalization and recommendations are not relevant to you, you can refuse this service at any time by setting the appropriate options in your account, in the Services self-service.

If you opt out of the content personalization and recommendation service, your data will no longer be collected and processed for this purpose.
     

Data of unregistered customers:

    

– Session ID;

– Record your browsing on the Fluffyx.net website during the session

It is important to note that all browsing data of an unregistered Customer is collected and processed only in an anonymized manner and does not allow the identification of a specific person.

In certain cases, the Fluffyx.net system may recognize you as a returning user and associate the data collected during the previous browsing session(s) with the data of the new browsing session. However, even in this case, we cannot identify you as a specific person, because browsing data is not associated with any other personal data and identifiers.

Your consent, which you provide by confirming your cookie choices

As long as your consent is valid, but no longer than two years.

You can manage your consent and withdraw it at any time by changing your cookie preferences as described in the Cookie Policy.
     

2.2.3. Provision of other Fluffyx.net Services and Features

We offer our customers a wide range of useful services and functions, for the provision of which it is necessary to process certain of your data. More information about individual services and their content can be found in the Fluffyx.net Website Usage Rules.

For example, when you use the “Wish List” service, we save the goods you have uploaded to the “Wish List”. In this case, we manage both the list of products on your “Wish List” and the information on when the product was uploaded. When you browse as a registered customer, we store the items you have added to your shopping cart for up to 90 days, and we also store information about when the item was added.

When you use Fluffyx.net’s services and features as a registered user, we generally save your choices and data, if any, and associate them with your personal account and other data we process about you.

An integral part of certain services is the sending of electronic or other messages (for example, notifications about an abandoned shopping cart, notifications about a decrease in the price of items saved in the “Wish List”, etc.). When sending such service messages, we also use your contact details, e.g. email postal address. In most cases, we provide you with the opportunity to opt-out of service messages by setting the appropriate choices in your account and/or by clicking on the opt-out link in the email , and after you respond to the message, we save data about your message choices.

The legal basis for the processing of personal data for the purposes mentioned in this point is the rules of use of the Fluffyx.net website (ie the contract for the use of Fluffyx.net services concluded between you and Fluffyx.net) or, in individual cases, your consent, which you give by conclusive actions, using the relevant service or function.

We store personal data for the purposes mentioned in this point as long as they are needed to provide the respective service or function and/or as long as you use that service or function.

2.3. Direct marketing and other marketing activities

2.3.1. General and personalized direct marketing messages

Fluffyx.net You can subscribe to newsletters, information about Fluffyx.net news, promotions, discount codes and lotteries, as well as offers tailored specifically to you based on your purchase and browsing history. In order to be able to provide you with such offers and information, we process your following data:

Categories of processed personal data

Legal basis

How long we process data

Your contact details ;

The history of your purchases and browsing on Fluffyx.net, if you have chosen to receive offers specially tailored to you;

Viewing data for newsletters and other messages.

Your consent, which you provide by subscribing to Fluffyx.net newsletters, general and/or tailored messages and offers.

We process newsletter and other message viewing data on the basis of our legitimate interest. The collection of such data and their analysis allows us to assess the relevance and effectiveness of direct marketing campaigns, so that messages are interesting and relevant to you, and our direct marketing is effective.

As long as your consent is valid.

You can withdraw your consent to receive newsletters, general and/or customized messages and offers at any time by clicking on the opt-out link in the email or by contacting us at [email protected], +37062909632.
     

2.3.2. Other online marketing steps

On the Fluffyx.net website, we may use the services of Google, Adform and other online advertising providers. Generally, advertising providers, as independent controllers of personal data, collect data about your browsing on the Fluffyx.net website with the help of cookies and similar technologies in order to provide you with relevant online advertising on Fluffyx.net, other websites and/or other online advertising channels (social networks, mobile apps, internet search engines, etc.).

Your browsing data on the Fluffyx.net website for advertising purposes is collected and processed on the basis of your consent, which you can provide or withdraw by accepting or rejecting targeted (commercial) cookies.

2.4. Processing your requests and other requests

When you contact us for help, ask us questions, provide us with requests, feedback, complaints, etc., you generally provide us with your personal data.

We use your data so that we can properly and objectively examine your request or other request, provide you with the necessary information, answer your questions, and resolve your requests or requirements. We may also use the data of your requests, demands and other requests for the purpose of defending our rights and legitimate interests, if a legal dispute is initiated or the possibility of such a dispute arises due to your request, demand or other request.

Categories of processed personal data

Legal basis

How long we process data

Your identification and contact data ;

Communication data with you;

Other data necessary to process your request or request.

– Fulfilling our legal obligation to respond to Customer requests and inquiries;

– Execution of the contract, when your request or request is related to the contract and/or its execution;

– Our legitimate interest in protecting your rights and interests when you contact us with a complaint or claim, a legal dispute is initiated or there is a possibility of it.

As long as we examine your request or other request, we provide an answer for another 2 years after the request is resolved.

If a legal dispute is initiated as a result of your request, demand or other request or there is a possibility of such a dispute, we may store your data for longer, until the statute of limitations for filing a complaint or lawsuit expires and/or the final decision comes into force.
     

2.5. Analytics and statistics for performance analysis, development and improvement

We want to make using the Fluffyx.net website as simple and convenient as possible, to make our services relevant and useful for customers, and to make the customer experience the best possible. Therefore, in order to develop and improve our activities, we constantly analyze how Customers use the Fluffyx.net website and Fluffyx.net services and process the following data.

It is important to mention that when performing analytics and statistics, we process non-personalized aggregated data and do not process your contact or other personalizing information. That is, analytical and statistical data do not allow the identification of a specific user, are not linked to other data of the identified user and are not combined into data sets based on a specific user.

Categories of processed personal data

Legal basis

How long we process data

Aggregated browsing data on the Fluffyx.net website;

Aggregated customer purchase data;

Aggregated newsletter and other message viewing data;

Aggregated communication data with Customers.

We perform analytics and statistics and collect and process data for this purpose only on the basis of your consent. You can accept or reject analytical and statistical cookies at any time by changing the selection of these cookies above accordingly.

We retain as much as is necessary for the purposes defined in this section.
     

On the Fluffyx.net website, we may use the tools of Google Analytics and/or other providers providing website analytics services. Google Analytics and other analytics tools collect browsing data with the help of cookies and similar technologies. However, in general, the cookies of Google Analytics and/or other analytics tools on Fluffyx.net act as first-party cookies, ie cookies under our own control.

We collect and use analytical and statistical data of the visit and use of the Fluffyx.net website only on the basis of your consent , for the purpose of evaluating the performance of our services and/or marketing campaigns and making important decisions on the development and improvement of activities, such as the formation of the Fluffyx.net product range, service development, website improvement. However, if you object to the installation of analytical cookies, you can reject them in your web browser, as indicated in Fluffyx.net’s cookie policy.

2.7. Profiling and automated decision making

In order to provide you with personalized content and recommendations (Privacy Policy Clause 2.2.2), marketing offers specifically tailored to you (Privacy Policy Clause 2.3.1) (Privacy Policy Clause 2.2.3), we use automated data analysis and decision-making, including profiling. That is, with the help of automatic means, we group and analyze your data processed for the respective purpose and make insights and predictions about what content and/or messages may be relevant to you. In order to get to know our Customers even better, their needs and interests, we may also categorize Customers based on various characteristics (such as age, location, browsing and/or purchasing habits, etc.).

Such automated analysis, profiling and decision-making actions allow us to effectively process the information we have about our Customers and to achieve the specific goals mentioned above, i.e. to tailor content, recommendations and/or offers to your needs and interests. These actions are not an independent purpose of data processing, do not have any significant impact on you and do not result in any legal consequences for you.

3. CAN I OBJECT MY PERSONAL DATA TO BE PROCESSED AND USED BY THE Fluffyx.net WEBSITE?

You have the right to object at any time to the processing of your personal data, the processing of which is based on your consent. For example, you can object to your data being processed for direct marketing purposes by opting out of such marketing communications at any time.

However, when personal data is processed in order to conclude or fulfill a contract (eg your purchase order), you would not be able to place a purchase order or use the relevant Service if you did not provide the relevant personal data or did not allow them to be processed.

4. TO WHOM ARE YOUR PERSONAL DATA TRANSFERRED?

In order to provide the goods and services requested by you, we may transfer your personal data to third parties. We transfer only such of your personal data as is necessary to properly fulfill your purchase order and/or provide the relevant service.

Your personal data is transferred to service providers. Your personal data is transferred to service providers such as delivery companies, call centers and other companies that provide services on Fluffyx.net. These persons act as Fluffyx.net data processors, are carefully selected and when processing personal data must comply with the instructions and requirements provided by Fluffyx.net in the data processing agreement or otherwise.

In legal proceedings and in other cases provided for by law, your personal data may be transferred to state institutions in accordance with the procedure established by the legal acts of the Republic of Lithuania .

Your personal data may be transferred outside the European Economic Area (EEA) . Your personal data is transferred outside the EEA if the following conditions are met:

– data is transferred only to our reliable partners who ensure the provision of our services to you, and

– data processing agreements have been signed with such partners in accordance with the standard data processing conditions approved by the European Commission, by which they ensure the security of your personal data in accordance with the requirements of the law, or

– The European Commission has made a decision on the suitability of the state where our partner is established, that is, an adequate level of security is ensured.

5. HOW LONG DO WE KEEP PERSONAL DATA?

Your personal data is stored for as long as is necessary to achieve the specific purposes for which the data is collected.

Data retention terms for individual data processing purposes are detailed in Section 2 of this Privacy Policy.

Personal data may be stored longer than specified in the Privacy Policy only when:

– there are reasonable suspicions of an illegal act, which is the subject of an investigation;

– Your data is necessary for the proper resolution of a dispute or complaint;

– if the data is necessary to ensure the security of the Fluffyx.net website, e.g. upon noticing suspicious actions of the visitor or Customer, etc.;

– in the presence of other special bases, conditions or cases provided for in legal acts.

6. HOW CAN I ACCESS MY PERSONAL DATA PROCESSED BY Fluffyx.net?

You have the right to access your personal data processed by us. You can familiarize yourself with the processed personal data of you in the following ways:

– by sending us a request by e-mail by mail: [email protected];

– by contacting us by phone +370 62909632.

7. HOW CAN I CHANGE/CORRECT MY PERSONAL DATA?

If you notice that your personal data is inaccurate or incomplete and you want to change or correct it, you can do it in the following ways:

– in the “Edit profile” section of personal accounts;

– by contacting us by e-mail by mail [email protected];

– by contacting us by phone +370 62909632.

8. CAN I REQUEST THAT YOU DELETE MY PERSONAL DATA?

You have the right to request that we no longer process your personal data and delete it, in the event of at least one of the following circumstances:

– personal data are no longer necessary to achieve the purposes for which they were collected or otherwise processed;

– You revoke the consent on which the data processing was based and there is no other legal basis for processing the data;

– Your personal data is processed illegally;

– You have submitted an objection to the processing of personal data on the basis of our legitimate interest and your interests are superior in a particular case.

We are sorry, but your personal data will not be deleted from our database if, after receiving your request, we determine that:

– Your personal data is necessary to achieve the purposes for which it was collected or processed;

– You have not withdrawn your consent to the processing of your personal data, when the data is processed on the basis of your consent;

– Data processing is necessary for our legitimate interests and your interests are not overriding;

– Your data must be processed for the declaration, execution or defense of legal claims;

– We are required to process your personal data by applicable European Union and national legislation.

You can submit a request for the deletion of your personal data in the following ways:

– by contacting us by e-mail by mail [email protected];

– by contacting us by phone +370 62909632.

If you want to delete your personal Fluffyx.net account, you can do it yourself in the “Edit profile” section of your account.

9. CAN I LIMIT THE RIGHT TO PROCESS MY PERSONAL DATA?

You have the right to restrict our ability to process your personal data. After you limit the processing of your personal data, we will no longer carry out any actions with your personal data other than personal data storage. You can limit the processing of personal data in at least one of the following circumstances:

– Your personal data is inaccurate (personal data processing actions in this case will be limited to checking the accuracy of the data);

– Your personal data is processed illegally, but you do not agree to have your data deleted;

– Fluffyx.net no longer needs your personal data for the stated purposes, but they are needed by you in order to assert, fulfill or defend legal claims;

– Your personal data is processed against your objection to such personal data processing (data processing will be limited on this basis until it is checked whether the reasons for which we process your personal data are superior to yours).

You can limit the processing of your personal data in the following ways:

– by contacting us by e-mail by mail [email protected];

– by contacting us by phone +370 62909632.

10. WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I USE IT?

The right to data portability means that you are allowed to receive in a structured, commonly used, computer-readable and interactive format the personal data you have provided that we process by automated means. If it is technically possible and at your request, your data may be forwarded directly to another person specified by you.

You can submit a request for the submission or transfer of personal data in a structured format in the following ways:

– by contacting us by e-mail by mail [email protected];

– by contacting us by phone +370 62909632.

11. HOW CAN I SUBMIT A REQUEST FOR EXERCISE OF MY RIGHTS?

You can submit requests related to your personal data in the following ways:

– by contacting us by e-mail by mail [email protected];

– by contacting us by phone +370 62909632.

We identify you in our system based on your e-mail address. When submitting a request to us in one of the indicated ways, always indicate your e-mail address for which the collected information is being provided. If you do not specify an e-mail address, or if it does not match the e-mail address of the person who submitted the request, we will not have the opportunity to properly identify you and provide you with the information you requested or implement your request.

For your convenience, application forms can be found by logging into your personal account in the profile editing environment.

If you believe that your rights have been violated, you can apply to the State Personal Data Protection Inspectorate for the protection of your rights.

12. COOKIES

We use cookies and similar technologies on the website, e.g. pixel tags (“Pixel Tags”), web beacons (“Web Beacons”), network data collectors (“clear GIF”), etc. (collectively, “Cookies”). Cookies do not cause any damage to your computer or device. They help us to ensure the operation and functionality of our website, to provide Fluffyx.net services to you, to collect analytical and statistical information about browsing the website, to carry out advertising and marketing.

Read more about cookies and their use in the Cookie Policy: https://Fluffyx.net/lt/slapukai

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