Rules for buying and selling goods in the online store Fluffyx.net
1. Concepts
1.1. Seller – a natural or legal person specified in the order of goods, whose goods are sold on the website Fluffyx.net in accordance with these Rules and who is responsible for the execution of the order submitted by the Buyer. The requisites of the seller with whom the purchase-sale agreement of the relevant goods is concluded in accordance with these Rules are specified in the Goods order.
1.2. Fluffyx.net – a website that contains goods for sale and is administered by the Republic of Lithuania VĮ “Registrų centras”, a private legal entity registered in the Vilnius branch of the Register of Legal Entities MB “Dot line”, legal entity code 306101589, registered office address Šlaito st. 16-2, Karkažiškės k., LT-18184 Švenčionių district, Fluffyx.net is also understood in these Rules as the Seller in relation to the goods it sells.
1.3. Buyer – 1) an able-bodied natural person, that is, a person who has reached the age of majority, whose capacity is not limited by court order; 2) a minor between fourteen and eighteen years of age who has the consent of his parents or guardians, except in cases where he is emancipated; 3) legal entity.
1.4. Parties – Buyer and Seller together.
1.5. Personal data – any information about an identified or identifiable natural person (data subject); an identifiable natural person is a person whose identity can be determined directly or indirectly, in particular by an identifier such as a name, a personal identification number, location data and an Internet identifier, or by one or more of that natural person’s physical, signs of physiological, genetic, mental, economic, cultural or social identity.
1.6. The rules are the following “Fluffyx.net rules for buying and selling goods”, which apply to every purchase made by the Buyer on Fluffyx.net and to every purchase and sale agreement concluded between the Buyer and the Seller.
1.7. Account – the result of the Buyer’s registration at Fluffyx.net based on the Rules for using www.fluffyx.net, which creates a personal Buyer’s account that protects his personal data and order history.
1.8. Privacy policy – a document approved by Fluffyx.net, which provides the basic rules for the collection, storage, processing and storage of Personal Data using Fluffyx.net. Fluffyx.net’s privacy policy does not cover the processing of Personal Data when such data is processed by the Seller. The processing of personal data by the Seller is carried out in accordance with the procedure established by the Seller. Before purchasing the goods and concluding this contract with the Seller, the Buyer should carefully familiarize himself with the personal data processing policy applied by the Seller.
1.9. Agreement – the purchase and sale agreement of the respective Goods concluded between the Buyer and the Seller, which is considered to be concluded from the moment the Order is submitted. It is considered that the terms of each Agreement concluded by the Buyer and the Seller are identical to the terms of the Rules valid at the time of placing the order and such Agreements are always executed by the parties in accordance with the Rules valid at the time of placing the order.
1.10. Order – Order of Goods, which contains the Goods that the Buyer wishes to purchase from the Seller, specified in the same order.
2. General provisions
2.1. The buyer approves the Rules after familiarizing himself with them and ticking the box next to the statement “I have familiarized myself with the Fluffyx.net rules for buying and selling goods and I agree with them”. The Rules approved in this way are a binding legal document for the Parties, which determine the rights and obligations of the Buyer and the Seller, the terms of purchase and payment for goods, the order of delivery and return of goods, the responsibility of the parties and other conditions related to the purchase and sale of goods on Fluffyx.net.
2.2. By creating an account on Fluffyx.net, the buyer confirms the Rules during the first registration. After the Buyer approves the Rules during the first registration (account creation), the Rules apply to all purchases made by the Buyer on Fluffyx.net until the updated Rules are published on www.fluffyx.net. After updating the Rules, they apply from the moment of their publication on www.fluffyx.net, and the Buyer is informed about the update of the Rules in accordance with the procedure provided for in point 2.4 of the Rules.
2.3. Only Buyers, as defined in Clause 1.3 of the Rules, have the right to buy at Fluffyx.net. By approving the Rules and having familiarized himself with the Privacy Policy (Clause 2.4 of the Rules) and Fluffyx.net Rules of Use, the buyer confirms that he has the right to buy goods on Fluffyx.net.
2.4. In the event of a change in market conditions or in the presence of circumstances provided for in the legislation of the Republic of Lithuania, Fluffyx.net has the right to change, amend or supplement the Rules. Buyers will be informed about this when logging in to the Account or www.fluffyx.net or when creating a shopping cart, but in any case, after the Rules are updated, the Buyer can place an order only if they familiarize themselves with and approve the new version of the Rules.
2.5. The buyer must familiarize himself with Fluffyx.net’s approved and publicly published Privacy Policy. The Buyer’s Personal Data will also be transferred to the Seller.
2.6. If the Seller has the right or obligation to provide the Buyer with information or documents by e-mail, in all cases, the Buyer is responsible for providing the Seller with a working e-mail address belonging to the Buyer.
3. Ordering goods, the moment of creation of legal relations of purchase and sale
3.1. The buyer can order goods on Fluffyx.net by choosing one of the following methods:
3.1.1. by registering online at Fluffyx.net (by entering your registration name and password);
3.1.2. online without registering at Fluffyx.net;
3.1.3. by phone;
3.1.4. by email: [email protected].
3.2. When ordering goods in one of the ways specified in clauses 3.1.1 – 3.1.2 of the Rules, the buyer must indicate in the relevant information fields provided in the Fluffyx.net system the personal data necessary for the proper fulfillment of the goods order, which are processed by Fluffyx.net in accordance with the Privacy Policy.
3.3. Orders for goods submitted by phone or e-mail are processed in accordance with the Rules and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees to the Rules and their application.
3.4. When the Buyer, after choosing the goods or services to be purchased and creating a basket of goods, completes all the steps of the order, the last of which is the selection and confirmation of the payment method, it is considered that a purchase-sale legal relationship has arisen between the Seller and the Buyer and a purchase-sale contract has been concluded. The Buyer is informed about the confirmation of the order by sending a message to the e-mail specified by the Buyer. The Seller sends the Buyer a link to the valid Rules together with the order confirmation to the e-mail address specified by the Buyer.
3.5. The instructions for the goods ordered by the Buyer are provided in Lithuanian no later than at the time of delivery of the goods to the e-mail address specified by the Buyer. All essential information about the product and its features are provided in the Seller’s product description on Fluffyx.net.
3.6. Each Buyer’s order is stored in Fluffyx.net and the Seller’s database in accordance with their privacy policy.
4. Buyer’s rights
4.1. The buyer has the right to purchase goods and order services on Fluffyx.net in accordance with the procedure set forth in these Rules.
4.2. The buyer has the right to refuse the order in accordance with the procedure established by these Rules.
4.3. The buyer has the right to withdraw from the Agreement in accordance with the procedure established by these Rules.
4.4. The buyer has the right to exchange or return the purchased goods in accordance with the rules.
4.5. The buyer has other rights established in these Rules, the Privacy Policy, Fluffyx.net rules of use and the legal acts of the Republic of Lithuania.
5. Obligations of the buyer
5.1. When using Fluffyx.net, the buyer must fulfill his obligations, comply with these Rules, the Privacy Policy, the rules of use of Fluffyx.net, other conditions clearly indicated on Fluffyx.net, and not to violate the laws of the Republic of Lithuania.
5.2. The buyer must pay for the ordered goods or services and accept them in accordance with the procedure established by these Rules.
6. Seller’s Rights
6.1. Fluffyx.net has the right to cancel the Buyer’s order without prior notice, if the Buyer, having chosen the payment methods provided for in clauses 8.2.1 or 8.2.2 of the Rules, does not pay for the goods within 3 (three) working days.
6.2. When the Buyer chooses the payment method provided for in Clause 8.2.3 of the Rules, the Seller, through Fluffyx.net, has the right to contact the Buyer with the details specified in the order in the event of uncertainty regarding the information provided in the order. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Buyer’s order may be canceled without prior notice if: I) if the Seller fails to contact the Buyer within 2 (two) working days after placing the order, or II) if the Buyer does not provide the Seller with the requested information within the deadline specified by the Seller, or III) if the Buyer does not provide the Seller with the consent of his person for data verification.
7. Obligations of the seller
7.1. The Seller undertakes to fulfill the Buyer’s orders in accordance with the procedure set out in these Rules and to communicate with the Buyer using the tools of the Fluffyx.net website (when the order was submitted in the manner provided for in point 3.1.1) or the Buyer’s contact data specified by the Buyer (when the order was submitted in one of 3.1.2-3.1 .the methods provided for in clauses 4).
7.2. The Seller undertakes to clearly and comprehensibly provide the Buyer with the information stipulated in Article 6.228-7 of the Civil Code of the Republic of Lithuania in the Fluffyx.net system.
7.3. The Seller and Fluffyx.net undertake to respect the Buyer’s privacy, to process the Buyer’s Personal Data only in accordance with the Rules, Privacy Policy, Fluffyx.net usage rules and the legislation of the Republic of Lithuania and the European Union.
7.4. Before placing the order, Fluffyx.net undertakes to inform the Buyer about the suspension or termination of Fluffyx.net functions relevant to the fulfillment of the order. Providing information in the Fluffyx.net Account or on the Fluffyx.net e-commerce website is considered appropriate notification. When the Buyer’s order has already been accepted for execution, the Buyer is informed about the suspension or termination of Fluffyx.net functions relevant to the fulfillment of this order through one of the contact details specified by the Buyer (by phone, SMS message or e-mail).
7.5. Under the conditions stipulated in the rules, the Seller undertakes to provide the goods ordered by the Buyer and to accept the goods returned by the Buyer.
7.6. In exceptional cases, in the event of objectively justified circumstances, which the Seller could not foresee and control in advance, the delivery of the goods may be delayed or become impossible. In this case, the Seller undertakes to immediately contact the Buyer regarding the possibilities of further execution of his order. The Seller can offer the Buyer a similar or analogous product that is sold by another Seller by informing about it through one of the contact details specified by the Buyer (by phone, SMS message or e-mail). If the Buyer does not agree that a specific Seller’s product is replaced by a similar or similar product sold by another Seller, the Seller, who cannot deliver the product chosen by the Buyer, undertakes to immediately return the money paid to the Buyer no later than within 5 days, if prepayment was made,
7.7. In the event that, within 3 (three) working days from the submission of the offer, the Buyer has confirmed with one of the contacts specified on the Fluffyx.net e-commerce website that he agrees that the product should be replaced by a product sold by another Seller, the original Seller undertakes to return to the Buyer the funds he paid for an item that cannot be delivered by the original Seller and compensate for the price difference.
7.8. The Seller, not agreeing to the Buyer’s requirements, must provide the Buyer with a detailed, motivated written answer no later than within 14 (fourteen) calendar days from the date of receipt of the Buyer’s application, unless the legal acts of the Republic of Lithuania and the European Union stipulate otherwise.
7.9. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
8. Product prices, payment procedure and terms
8.1. Product prices on Fluffyx.net are indicated in euros, including the amount of VAT applicable at the time and other taxes, if applicable.
8.2. The Buyer can pay for the ordered goods in one of the following ways (the choice may be limited, so the final list of payment methods applicable to the relevant order is indicated with the relevant order):
8.2.1. using electronic banking;
8.2.2. Bank transfer;
8.2.3. in cash or by bank card during delivery/collection of goods;
8.2.4. in other ways specified on the Fluffyx.net website
8.3. When the Seller receives payment for the goods or confirmation of purchase financing is received (when such payment method is applicable and if the Buyer has chosen the payment method specified in Clause 8.2.5 of the Rules), the order for goods is confirmed.
8.4. By approving the Rules, the Buyer agrees that the documents for the purchase of goods – VAT invoices, which are also the warranty documents applicable to the goods – can be submitted to him physically together with the goods or electronically to the e-mail address specified in the Buyer’s registration form immediately after the order is fulfilled. VAT invoices indicate the details of the Seller, the selected goods, their quantity, the discounts granted, the final price of the goods, including all taxes, and other data required to be approved by legal acts regulating accounting.
8.5. After the Seller has confirmed the order, the price of the goods may change only in exceptional cases due to objective and essential reasons beyond the control of the Seller (in the presence of evidence supporting these reasons). If the reasons for the price change are justified and in such a case the Buyer does not agree to purchase the product at the new price, the Buyer may cancel the order by informing the Seller about this via Fluffyx.net within 2 (two) working days through the contacts indicated on the Fluffyx.net e-commerce website. The Seller undertakes to return to the Buyer all amounts paid by him in accordance with such canceled order. Reasons for price changes are assessed on a case-by-case basis.
9. Delivery of goods
9.1. When ordering goods, the Buyer can choose one of the methods of presentation of the goods, named in the specific offer of the goods sold by the Seller.
9.2. If the Buyer chooses the home delivery service during the order:
9.2.1. The buyer undertakes to indicate the exact place of delivery of the goods.
9.2.2. The buyer undertakes to accept the goods himself. When accepting goods, it is necessary to present a valid personal identification document (identity card, passport or new model driver’s license). If the Buyer does not accept the goods himself, even though the goods are delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the address specified by the Buyer, and the Buyer does not have the right to make claims to the Seller regarding the delivery of the goods to the wrong person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.3. If the Buyer chooses to pick up the goods at one of the branches of the Lithuanian Post Office during the order:
9.3.1. The buyer can pick up the goods at one of the branches of the Lithuanian Post Office by paying the specified parcel redemption fee. If the buyer does not pay the above fee, the goods will be returned to the seller.
9.3.2. The ordered goods must be collected no later than within 3 (three) working days after the courier informed the Buyer by e-mail or SMS message that the goods can be collected.
9.3.3. The goods can be collected not only by the recipient specified in the order, but also by another person specified at the time of placing the order. When picking up goods, it is necessary to have with you and present a valid personal identity document (identity card, passport or new model driver’s license) to the employee of the Lithuanian Post Office.
9.3.4. The service of picking up goods at Lithuanian Post Offices is not provided in the following cases:
9.3.4.1. If the total weight of the ordered goods is greater than 20 (twenty) kg.
9.3.4.2. If the general dimensions of the goods ordered from the Seller do not allow the provision of this service.
9.4. The buyer can pick up the goods for free at Fluffyx.net Stores. If the Buyer chooses the following method when placing an order:
9.4.1. The ordered goods must be collected no later than within 3 (three) working days after the Seller informed the Buyer by e-mail that the goods can be collected.
9.4.2. The goods can only be collected by the person who placed the order or the person indicated at the time of placing the order. When picking up the goods, it is necessary to have with you and present to the Fluffyx.net employee a valid identity document (identity card, passport or new driver’s license).
9.5. If the Buyer chooses the delivery of the Goods to the Omniva postal machine or to the self-service terminal of LP EXPRESS parcels when placing the order:
9.5.1. Goods weighing less than 30 kg can be picked up at Omniva post machines or LP EXPRESS parcel self-service terminals. Goods heavier than 30 kg are not delivered to postal machines and parcel self-service terminals.
9.5.2. The shipment must be collected from the Omniva post machine within 7 (seven) calendar days after the Seller informed the Buyer by e-mail that the product can be collected. The shipment must be collected from the self-service terminal of LP EXPRESS parcels within 5 (five) calendar days after the courier informed the Buyer that the product can be collected.
9.5.3. The terms of delivery and the fee applicable to the Buyer are described HERE.
9.6. In exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control, which the Seller could not control and reasonably foresee at the time of the conclusion of the sales contract. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery terms and other conditions.
9.7. The Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties unrelated and/or independent of the Seller or due to circumstances beyond the control of the Buyer.
9.8. During the delivery of the goods to the Buyer, the Buyer must check the condition of the shipment and the product(s) together with the courier, and in the case of physical collection of the goods, with Fluffyx.net, or its authorized representative, and sign the shipment transfer – acceptance document. After the buyer signs the consignment transfer-acceptance document, it is considered that the goods have been handed over in a suitable condition, without damages, the basis of which cannot be attributed to a factory defect, and there are no inconsistencies in the product(s) assembly (such as can be determined during an external inspection of the goods). Having noticed that the packaging of the delivered product is damaged (crumpled, wet or otherwise externally damaged), the product(s) is damaged and/or the product(s) is not complete, the Buyer must note this in the product transfer – acceptance document and , with the presence of a courier, and in the case of physical collection of the goods in the Store – to Fluffyx.net or its representative, to write a free-form shipment and/or product(s) violation/nonconformance report. If the Buyer does not perform these actions, the Seller is released from responsibility for damage to the goods, when the basis for the occurrence of such damage is not a factory defect, and for discrepancies in the product package only if these discrepancies can be determined during an external inspection of the goods.
9.9. The risk of accidental loss or damage of the goods passes to the Buyer from the moment the goods are handed over to the Buyer.
9.10. If, based on clauses 9.2 – 9.5 of the Rules, the Buyer does not pick up the goods within the specified period or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives contact the Buyer regarding another time and/or method of delivery of the goods, the order is canceled and the Buyer is refunded for the goods paid money, after deducting the bank fees applied to the Seller for the bank transfers made and the goods delivery fee, if it was applied.
9.11. If, based on Clauses 9.2 – 9.5 of the Rules, the Buyer does not pick up the goods within the specified time or fails to deliver them to the Buyer and the Buyer has not paid for the goods, the order is cancelled.
10. Product quality guarantee and expiration date
10.1. The characteristics of each product sold by the Seller on Fluffyx.net are indicated in the product description attached to each product.
10.2. The goods offered by the seller are of suitable quality. The product complies with the consumer purchase and sale contract if:
10.2.1. the product is suitable for the purpose for which products of this type are normally used;
10.2.2. the product meets the quality indicators that are usually typical of the same type of product and that the Buyer can reasonably expect based on the nature of the product and the public statements made by the manufacturer, its representative or the seller of the product, including advertising and labeling of the product, regarding the product’s specific characteristics.
10.3. Fluffyx.net is not responsible for the fact that the size, shape, shade or other parameters of the goods sold by the Seller on Fluffyx.net may not correspond to the actual size, shape, shade or other parameters of the goods due to the characteristics of the display used by the Buyer or other technical reasons beyond the control of the Seller . Product photos are for illustrative purposes only and are exemplary. Shades, inscriptions, parameters, dimensions, sizes, functions, and/or any other features of the original products may look different than in reality due to their visual characteristics, so please refer to the product features that are indicated in the product descriptions. The buyer is recommended to read the product description.
10.4. The seller provides a quality guarantee valid for a certain period of time for different types of goods, the specific term and other conditions of which are indicated in the descriptions of such goods or together with the goods’ invoice, which corresponds to the guarantee sheet.
10.5. The quality guarantee provided by the seller does not limit or constrain the rights of consumers, which are established for them by legal acts after purchasing a product or service of inappropriate quality.
10.6. The seller does not provide warranty maintenance services for the goods (except for simple checks of the functioning of the goods, which do not require special knowledge):
10.6.1. if the center(s) providing warranty service is outside the Republic of Lithuania, the Seller organizes the shipment of the Goods to such center(s);
10.6.2. if the center(s) providing warranty service is located in the Republic of Lithuania, the Buyer is directed to such center(s).
10.7. If the Buyer wants to use the quality guarantee for the media purchased by him, he is responsible for saving the personal information contained in the device, that is, the information contained in the information media is not covered by the guarantee. The data of the device submitted for repair is usually deleted, except if the Buyer requests to save the data and it is technically possible to do so. The Buyer and the Seller discuss the possibility of saving the information on the media on a case-by-case basis.
10.8. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
11. Right to withdraw from the sales contract
11.1. The right to withdraw from the sales contract after purchasing goods on the www.fluffyx.net website:
11.1.1 The Buyer, without giving a reason, has the right within 14 (fourteen) days to cancel the remotely concluded goods purchase agreement by notifying the Seller or Fluffyx.net, which informs the Seller about the Buyer’s decision to cancel the contract. Please note that the Buyer cannot use this right after concluding one of the contracts listed in Article 6.228, Part 2 of Article 10 of the Civil Code of the Republic of Lithuania regarding:
11.1.1.1. a product that is manufactured according to the specifications specified by the Buyer or is clearly adapted to his personal needs;
11.1.1.2. goods that perish quickly or have a short shelf life;
11.1.1.3. if the packaged product is no longer suitable for return due to health protection or hygiene reasons and was unpacked upon delivery (eg: protective masks, shields, etc.);
11.1.1.4. goods which, due to their nature, are inseparably mixed with other items after delivery;
11.1.1.5. alcoholic beverages, the price of which is determined when concluding a purchase-sale agreement and can be delivered only after 30 days, and the actual value of the beverages depends on market fluctuations beyond the control of the trader;
11.1.1.6. goods purchased with contracts under which the Buyer has made a specific request to the Seller for a visit to carry out urgent repairs or maintenance. If in this case the entrepreneur provides more additional services than the Buyer has specifically indicated, or sells more additional goods than are necessary for repair or maintenance work, the right to withdraw from the contract applies to those additional services or goods;
11.1.1.7. packaged video or audio recordings or packaged software, if they have been unpacked after delivery;
11.1.1.8. newspapers, periodicals or magazines, with the exception of subscription contracts for such publications;
11.1.1.9. provided digital content that is not recorded on a physical medium, if the provision has started with the Buyer’s express prior consent and acknowledgment that as a result he will lose the right to withdraw from the contract;
11.1.1.10 for services that have been fully provided to the Buyer, if the Buyer’s express consent and acknowledgment that he will lose the right to withdraw from the contract when the Seller fully fulfills the contract was obtained before the provision of services.
11.2. Seller’s additional money back guarantee
11.2.1. After 14 (fourteen) but before 30 (thirty) days have passed from the day of delivery or collection of the goods, the Buyer has the right to use the additional money-back guarantee provided by the Seller Fluffyx.net to the Buyer, if all returned goods are with authentic labels, protective bags and original packaging , the single-use packaging of the goods is not damaged, i.e. the goods have not lost their appearance as they were sold. A buyer who participates in separate loyalty programs that provide more favorable conditions for an additional money-back guarantee will be subject to the provisions of such loyalty programs. The seller has the right to provide an additional money-back guarantee period in the description of the specific product on Fluffyx.net. In all cases, the additional money-back guarantee (if it is applied by the Seller in relation to a specific product) will be implemented mutatis mutandis in accordance with Rules 11.2.2-11.2.6. clauses provisions.
11.2.2. The Buyer must notify about the intention to use this guarantee (if applicable) within the term of such guarantee set by the Seller, calculated from the day of handing over the goods to the Buyer. The message is sent by e-mail. by mail [email protected], the message must indicate the returned goods.
11.2.3. If notification is made within 14 (fourteen) calendar days from the day of handing over the goods to the Buyer, the provisions of Clause 11.1 of the Rules shall apply.
11.2.4. If notification is made after the end of a period of 14 (fourteen) calendar days, but no later than within the validity period of the additional money-back guarantee set by the Seller from the day of handing over the goods to the Buyer (if the Seller applies an additional money-back guarantee), the Buyer bears all costs and risks related to the return of the goods. In all cases, the product must be returned to the Seller Fluffyx.net before the expiration of such warranty period, calculated from the day of delivery or collection of the product.
11.2.5. The buyer has the right to return the goods by sending them to the addresses specified on the Fluffyx.net e-commerce website.
11.2.6. The seller’s additional money-back guarantee cannot be used if the following items are ordered:
11.2.6.1. Fluffyx.net gift vouchers;
11.2.6.2. packaged goods that have been unpacked after delivery and are unsuitable for return due to health or hygiene reasons;
11.2.6.3. baby clothes;
11.2.6.4. toys, baby toys, baby care products;
11.2.6.5. goods that were manufactured according to the Buyer’s individual order or are obviously adapted to him, or which, due to their nature, cannot be returned to the Buyer due to the loss (loss) of their commercial properties, are perishable or expire;
11.2.6.6. Goods of the N-18 range;
11.2.6.7. Footwear;
11.2.6.8. Clothes.
11.3. Good quality exchange and return policies for physical store purchases
11.3.1. The buyer has the right within 14 (fourteen) days from the day of handing over the goods to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness. If a price difference occurs when exchanging goods, the Buyer must settle with the Seller according to the recalculated prices. The buyer’s notification of the desire to exercise the right provided for in this clause of the Rules with the specified returned goods is sent by e-mail. email [email protected].
11.3.3. After receiving the goods, the Seller undertakes to replace them with the same goods only in the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a product suitable for replacement, he returns the money paid for the product to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer’s notification of the desire to exercise this right, and if the Buyer’s Product is not returned to the Seller, the term provided for in this clause is calculated from the day the Product is returned to the Seller.
11.3.4. The money for the product is returned to the Buyer in the same way that the Buyer paid for the product at the time of its purchase, unless the Buyer and the Seller agree otherwise. In all cases, the Buyer has the right to demand that the money be returned to the bank account specified by the Buyer.
11.4. After using the rights enshrined in clauses 11.1.-11.3 of the Rules, the following shall be returned to the Buyer: the price of the goods, the administrative fee, if it was applied, and the costs of delivering the goods (the costs of returning the goods are not refunded).
11.5. The buyer can use the rights provided for the return of goods only in relation to all the goods in the set.
12. Procedure for exchanging and returning goods of inappropriate quality
12.1. Defects in the sold goods are eliminated, low-quality goods are replaced, returned in accordance with the procedure laid down in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
12.2. If the Buyer has purchased a product of inadequate quality, the Buyer has the right to claim one of the following remedies:
12.2.1. that the Seller removes the defects of the goods free of charge within a reasonable period of time, if the defects can be removed;
12.2.2. to reduce the purchase price accordingly;
12.2.3. that the product is replaced with an analogous product of suitable quality, except in cases where the defects are minor or were caused by the fault of the Buyer;
12.2.4. to return the price paid and to withdraw from the sales contract, when the sale of goods of inappropriate quality is a fundamental violation of the order.
12.3. If the product does not meet the quality requirements, the Buyer has the right to demand that the appropriate quality of the product is ensured, the price of the product is proportionally reduced, or unilaterally terminate the purchase and sale contract. In order to ensure the proper quality of the product, the Buyer has the right to choose to demand the repair (repair) of the product or to demand its replacement, except in cases where it would be impossible to fulfill the requirement or the Seller would incur disproportionate costs as a result compared to the costs of fulfilling another requirement, taking into account all the circumstances, including:
1) the value of the product, if the product has no defects;
2) the significance of product defects (non-compliance);
3) whether the application of a different requirement would cause inconvenience to the Buyer.
12.4. The buyer has the right to demand a proportional reduction in the price of the product or to terminate the sales contract only if:
12.4.1. The Seller did not repair or replace the product, or during the repair or replacement of the product, the Seller refused to cover the cost of returning the product or the cost of removing and installing the product, when the product was properly installed (installed, installed or installed) or the Seller refused to ensure the proper quality of the product;
12.4.2. the lack of goods appeared, although the Seller tried to ensure the quality of the goods;
12.4.3. the lack of goods is essential;
12.4.4. The Seller has stated whether it is clear from the circumstances that he will not ensure the appropriate quality of the goods within a reasonable period of time or that this will cause great inconvenience to the Buyer.
12.5. The buyer does not have the right to terminate the sales contract if the lack of goods is minor.
12.6. For the buyer to return the goods, it is necessary to comply with the following conditions:
12.6.1. notify Fluffyx.net by email. by mail [email protected], The message must indicate the returned goods;
12.6.2. submit the document of purchase of the goods, the document confirming the guarantee (if it was issued);
12.6.3. submit a free-form application and submit it to Fluffyx.net.
12.7. The Buyer may exercise the right to return goods of inadequate quality within the term of its quality guarantee set in the document of purchase of the goods, which is specified by the Seller from whom the Buyer purchased the goods. When consumers purchase goods, the quality guarantee of the goods in all cases is at least 2 years from the date of receipt of the goods.
12.8. The buyer must pay for the costs of delivery of the goods and the costs of returning the goods. If the goods are returned due to inadequate quality, the Seller shall reimburse the Buyer for the shipping and return costs incurred by him.
12.9. The money is returned to the Buyer immediately, but no later than within 5 days after the Seller received the Buyer’s notification about the goods of inappropriate quality, and if the goods are not returned by the Buyer to the Seller, the term provided for in this point is calculated from the day the Goods are returned to the Seller. The money for the product is returned to the Buyer in the same way that the Buyer paid for the product at the time of its purchase, unless the Buyer and the Seller agree otherwise. In all cases, the Buyer has the right to demand that the money be returned to the bank account specified by the Buyer.
12.10. Money will not be returned for those goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods have been violated, or the goods have been used improperly or not for their intended purpose .
12.11. Separate rules for the return of defective goods by the Seller may be provided in the warranty documents provided with them. Such return rules applied by the Seller shall apply to the extent that they do not conflict with these Rules. In the event of any inconsistency between these Rules and the applicable rules of the relevant Seller, these Rules shall prevail.
13. Exchange and return of goods after delivery of the wrong goods
13.1. If the wrong goods were delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) working days, inform about this via Fluffyx.net e-mail. by e-mail [email protected] or by calling the phone number +370 62909632. Upon receiving information about the delivered wrong goods, Fluffyx.net informs the Seller about this, who undertakes to pick up such goods and replace them with suitable goods at his own expense. In the event that the Seller does not have the ordered goods, he returns the money paid for the item(s) to the Buyer. The money is returned to the Buyer immediately but no later than within 5 days after the Seller received the Buyer’s notification that the wrong goods were received, and if the Buyer’s Goods are not returned to the Seller, the term provided for in this point is calculated from the day the Goods are returned to the Seller.
13.2. The procedure for returning goods and money is provided in Chapter 14 of the Rules.
14. General rules for returning goods and money
14.1. Regarding the return of goods purchased from Sellers (regardless of the reason for the return), the Buyer has the right to contact Fluffyx.net directly.
14.2. All gifts that were presented together with the purchased product must be returned at the same time as the product purchased by the Buyer is returned, except in cases where the purchased product is returned due to its quality defects, and the gifts presented together with it due to their nature within the term of the product days of purchase before the defects of this product became apparent, or the expiration date of such gifts has expired.
14.3. When returning goods, the Buyer must indicate the sender’s address and properly pack the goods so that they are not damaged during shipping. A product is considered to be properly packaged when it is placed in an additional outer packaging (in a box, bag, wrapped in paper, etc.) and this packaging is tightly closed (for example, sealed). If the returned goods are broken or fragile, they must be additionally protected from impact by wrapping them in several layers of paper, cloth or bubble wrap and then placed in the outer package of the parcel (box, bag, paper). The Seller is not responsible for parcels that were sent by the Buyer in improper packaging, with an incorrect address, as well as if the parcels were lost or damaged during the return to the Seller, except in cases where the return takes place via Fluffyx.net couriers.
14.4. The Buyer can return the Goods by delivering them to Fluffyx.net, sending them to Fluffyx.net, returning them via couriers or directly to the Seller. The goods must be returned to the Seller at the address specified in the invoice provided by the Seller to the Buyer or through Fluffyx.net, which in turn transfers the returned goods to the Seller. The procedure and conditions for the delivery of heavy goods (to evaluate the quality of the goods, change, repair or return them) to the Seller shall be agreed separately by the Buyer with the Seller via Fluffyx.net by phone or e-mail. by mail [email protected] or the Buyer delivers them directly to the Seller. The costs of returning the goods are borne by the Seller.
14.5. The money for the product is returned to the Buyer in the same way that the Buyer paid for the product at the time of its purchase, unless the Buyer and the Seller agree otherwise. In all cases, the Buyer has the right to demand that the money be returned to the bank account indicated by the Buyer.
15. Liability
15.1. The buyer is responsible for illegal actions taken while using Fluffyx.net.
15.2. After registering, the Buyer is responsible for storing and/or transferring his login data to third parties. If the services provided by Fluffyx.net are used by a third person who has connected to Fluffyx.net using the Buyer’s login data, the Seller considers this person to be the Buyer.
15.3. The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller’s recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy, the rules of use of www.fluffyx.net even though he was given such an opportunity.
15.4. If Fluffyx.net provides links to websites of other third parties, then Fluffyx.net does not guarantee that the information that can be viewed by clicking on these links (unless the Seller clearly indicates that by clicking on a specific link it is possible to get acquainted with the characteristics of the product offered to the Buyer, etc. . information about the offered product) is correct, complete or accurate. Third parties are responsible for the content, correctness, completeness and accuracy of information provided by third parties. Fluffyx.net has no obligation to verify the transmitted or stored external information or to detect illegal activities.
16. Fluffyx.net’s marketing tools
16.1. The Seller may initiate various promotions or games on Fluffyx.net at its discretion.
16.5. Fluffyx.net has the right unilaterally, without separate notice, to change the conditions of promotions or games, as well as to cancel them.
17. Exchange of information
17.1. All communication related to the purchase of goods using Fluffyx.net, regardless of the Seller of the goods, is carried out through Fluffyx.net, through the contacts indicated on the Fluffyx.net e-commerce website. In the event that the Buyer and the Seller carry out communication related to the goods in other ways than through Fluffyx.net, Fluffyx.net does not assume any responsibility and risk that may arise from such communication.
17.2. Fluffyx.net sends all notifications in accordance with the procedure provided for in these Rules, www.fluffyx.net usage rules and the Privacy Policy during the Buyer’s registration or when ordering goods to the specified e-mail address or SMS message to the specified phone number.
18. Final Provisions
18.1. These Rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
18.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
18.3. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
18.4. In the event that the Buyer does not agree with the response prepared by the Seller and transmitted to Fluffyx.net to the Buyer’s written claim, the Buyer (natural person, consumer) can submit his/her request/complaint regarding the goods purchased from the Seller to Fluffyx.net to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, email [email protected], phone 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (also for territorial units of the State Consumer Rights Protection Service in counties) – or fill out the application form on the EGS platform https://ec.europa.eu/odr/ .